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Call Screening Learnerships

Posted by SALearnershipsBlog.Com on Friday, August 23, 2013 Under: Learnerships
Key Responsibilities:

To answer emergency calls and assist MTN 112 callers to ensure they reach the most appropriate solution to their call, with the least delay.
 To transfer calls to external service providers in the event of a hub facility

Job Requirements: 

Competencies Required:

 Call centre training or Qualification is an advantage
 Computer literate
 Must be prepared to work shifts including night shift and public holidays
 Good knowledge of the geography of South Africa
 Proficient in English and at least one other indigenous South African language
 Ability to handle emergency situations calmly and rapidly
 Ability to calm the caller, and to show patience and empathy
 Strong listening and communication skills
 Dedication and a high service ethic
 Own / reliable transport essential

Closing Date: August 28, 2013

To Apply

Send CV to:

In : Learnerships 

Tags: call screening learnerships careers vacancies jobs learn learning 
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