Eskom Learnerships Mpumalanga

Location: Mpumalanga

Requirements

     Relevant 3 year Diploma / B-Tech/ B –Degree
     University of Technology Recruits – 18 month program
     University Recruits – 24 month program

Responsibilities

     Handling inbound interactions
     Receiving calls and identifying the customer in accordance to standard customer service quality templates
     Determining the customer’s exact request and analyzing the customer request in accordance to the different Customer Services Categories (APM, ATS, DCE, ESP, OIL, Load Shedding)
     Logging a customer’s request at the appropriate priority and capturing relevant information from the customer to ensure sufficient information is gathered for relevant process partners to take action if requested.
     Updating the applicable systems to activate the customer’s request while ensuring customer details are up to date.

Competencies

     Communication (interpret customer requirements, listen, read, write & verbal)
     Interpersonal skill
     Organizational knowledge (Eskom)
     Planning and organizational skill
     Customer Service and product skills

How to Apply

Click Here to Apply Online

Closing Date 15 August 2014